Terms Of Service


I. INTRODUCTION

1.These general terms and conditions (T&C) shall be valid for all activities offered by KeenChess

2. KeenChess shall offer informative services through various channels hereon referred to as "The Service" while gaming services hereon referred to as "Special Service". Both "The service" and "special services" will be referred to as "services". Access to gaming shall hereon be referring to as "ticket" or "game/gaming".

3. By using the service, you are bound by the following Terms and Conditions:
-The general terms and conditions;
-The privacy policy;
-Any terms and conditions and/or rules concerning bonuses, promotions and special offers which may be advertised on any part of our website;
-Any further terms and conditions contained in any of the software which you may download in order to be able to use the services we provide;

4. By using the special service, you are bound by the following Terms and Conditions:
-The general terms and conditions
-The live gaming rules;
-The privacy policy
-Any terms and conditions and/or rules concerning bonuses, promotions and special offers which may be advertised on any part of our website;
-Any further terms and conditions contained in any of the software which you may download in order to be able to use the services we provide;

5. All terms and conditions listed in this page shall together be referred to as " The terms of use". "User", "Participant", "You", "Your" refers to you, the person accessing the service and accepting the company's terms and conditions. Whenever the User uses the service such as to get information and participate in games or promotions offered, he agrees to be bound by the Terms of Use, including any amendment which may periodically take place.

6. The terms and conditions contained herein represents the complete, final, and exclusive agreement between the User and the Company and supersede and merge all prior agreements, representations and understandings.

7. By using the special service, the User confirms that he/she has reached the age of 13 or such legal age as he/she must have reached under the laws governing gaming that are applicable to him/her. Irrespective of national regulations concerning the legal age. However, KeenChess does not accept any special service Users under the age of 13. Users under 13 should only use our site services with the permission of a parent or guardian. KeenChess reserves the right to verify any User's statement of age and to exclude Users from its special service if there are any doubts requiring the attainment of the minimum age required. Any User using our special services, who is identified as underage, shall have all his winnings forfeited and his/her gaming account blocked immediately.

8. Non-commercial, non-professional purposes: The User's interest in using the services is of a personal nature, and is to be used purely for personal entertainment. Any commercial and professional interest is discarded.

9. KeenChess does not warrant the functionality and availability of all or any products offered by KeenChess. KeenChess may not be held liable and will be held harmless by the User for any damages, losses, costs, loss of profit or any other disadvantage a user may incur with connection with any disconnection from or non-availability of any of the product offered by KeenChess for whatever reason.

10. KeenChess cannot be held liable in any case for any damage or loss caused by directly or indirectly by the services or by its contents or by the contents provided by a third party unless they are based on intentional or gross negligence.

11. KeenChess shall not be liable if the User is unable to play a game due to congestion on the SMS System or any other electronic communication media used for the purpose of gaming.

12. All indicated dates and time are based on West Africa Time (WAT) unless stipulated otherwise.

13. Any exception to the existing terms of use will be communicated in written form to the User. Any verbal statement made by KeenChess personnels or affiliates will not be considered in a case of dispute.

14. The gaming contract as well as other legal relationship between the User and the Company, for any circumstance not regulated by the Terms of Use, is subject to the Nigerian laws.

15. The gaming service is available in Nigerian Naira (NGN) only.

II. AMENDMENTS TO THE TERMS OF USE

1. The Terms of Use can be changed at any time by KeenChess at its own discretion. All changes will become effective on their publication on our website.

2. If you consider any amend carried out to be intolerable, you may cease using the services.

3. The continued use of the services after the date when the terms of use are meant to come into effect will correspond to a complete acceptance of the revision performed whether or not the changes have been acknowledged.

4. Each User who wants to have access to special services offered by KeenChess must have a gaming account. By opening a KeenChess account and by playing a game, the User warrants that he/she retains the legal capacity to enter into an agreement with the Company. If one of these conditions is not respected, the User's account will be closed and all other necessary measures will be implemented.

5. As you are aware, the right to access and/or use the website (including any or all of the products offered via the website) may be illegal in certain countries. You are responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you attest that gaming is not illegal in the territory where you reside. The website does not constitute an offer, solicitation or invitation by KeenChess for the use of gaming or other services in any countries where such activities are deemed to be illegal. Each person should ensure that he/she would be acting legally in the country where he/she is located while accepting the terms of use as an individual User of KeenChess and gaming through the website.

6. It is prohibited for for Users to buy, sell or transfer accounts to other Users.

7. When a new account is opened, the User is responsible for the accuracy and up-to-dateness of all the personal information and contact details provided including name and date of birth, address, telephone number and email address. KeenChess reserves the right to close the account when the information provided is deemed to be false or inaccurate.

8. All personal data is stored in the database of the company and will not be passed on to third parties unless recurring the terms set out in the Privacy Policy section. KeenChess reserves the right to relay suspected offender's saved details to sporting bodies, authorities or any other third party, which deals with the investigation of offences concerning games or price manipulation.

9. Every user may only open one account with us. KeenChess reserves the right to close the gaming account of any User who has opened multiple gaming accounts under his/her name or under different names. If we have reasonable grounds to believe that multiple gaming accounts have been opened with the intention of defrauding the company, we retain the right to cancel any transaction related to the said fraud attempt.

10. After opening an account, the user must keep username, password and/or account number a secret. All transactions where your username and password have been entered correctly will be regarded as valid whether or not they have been authorized by the registered Account holder. Any account registration will be subject to KYC processes. The Company shall not be liable for any claims in the event that the Player gives away, tells, shares or loses his/her username, password or account number.

11. The User is entitled to apply for the closing of his Account whenever he/she wishes by requesting it to the Customer Service in written form. The effective closure of the Account will correspond to the termination of the Terms of Use. In case the reason behind the closure of the Account is related to concerns about possible gaming addiction the User shall indicate it.

12. In accordance with the legal period of warranty requested by law all the personal details saved in our system will only be deleted at your express request after the expiration of the respite period of seven (7) years.

13. A closed Account may be reopened when requested by its owner and granted by the Company. In such circumstances, he/she will be subject to the Terms of Use that are in force at the date of the re-opening.

14. KeenChess retains the right to exclude Users from his services at its discretion. In this case we will refund the residual credit balance in the Account using the same payment method provided upon registration, or any other payment methods adopted subsequently by the User upon their appropriate verification. If the Account has been closed due to an infringement pursuant to the Terms of Use or to a prohibited behaviour leading to collusion, Fraud or whatsoever Criminal Activity, the residual credit balance may be forfeited. The same procedure will be applied to open bets that result in winnings.

15. User is not allowed to transfer funds from his/her Account to other Users or to receive money from other Users into his Account, or to transfer, sell and/or acquire, user accounts.

16. If a User does not access his Account by "logging in" using his Account name and security details for any period of six calendar months, his account shall be deemed to be "Inactive".

III. DEPOSITS AND WITHDRAWALS

1. The User has the possibility to increase the credit balance of his Account with one of the payment methods made available by KeenChess. The User can similarly withdraw the residual credit balance using the same payment method provided upon registration, or any other payment method adopted subsequently by the User once the full and appropriate verification has been completed. (Credit/Debit card, Bank Transfer, Virtual card (only for deposits), E-wallets (PayPal, PayStack)).

2. Withdrawals will be remitted only to the same account from which funds paid into the player’s account originated. No withdrawal will be authorized if it appears to be linked with transactions predominantly performed with the purpose of allowing the transfer of money from a payment means to another. If such a circumstance occurs, the relevant amount may only be remitted to the player through the same payment means from which the money deposited into the player’s account originated.

3. In order to perform any transaction KeenChess may undertake any such verification checks as may be required by ourselves or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the relevant Anti Money Laundering Provisions.

4. Whenever a transaction is made through bank transfer, credit card or electronic wallet, the first withdrawal request will be processed only after a security check has been performed. In such instances you may be required to supply the following papers together with the ID, in order to comply with our security policies:

• In case of credit card transactions, a copy of both sides of each of the cards used duly signed by the owner;
• A copy of an official document showing your billing address if it differs from the one registered in the ID;
• Any other document that may be relevant in order to complete the check.

Full compliance with our requests will speed up the verification process.

5. All withdrawals from gaming accounts will be subject to audit before being processed. If the audit shows that the User has violated the provisions of the Terms of Use, KeenChess may reclaim any bonuses or winnings previously attributed.

6. Withdrawals to debit or credit cards usually take 3 to 5 bank working days to process. Payouts handled manually through an ordinary bank transfer are processed within 5 banking days. However the User acknowledges that we are at the mercy of the banks and Payment service providers in this regard and cannot do anything to speed up this process. As an alternative, withdrawals to e-wallets such as PayPal, Interswitch Webpay Flutterwave etc. are usually processed within 24 hours from the request fixed to occur every Saturdays. KeenChess reserves the right to carry out additional verification procedures for pay-outs exceeding certain amount, or when there is a suspicion of misuse of accounts or money laundering.

7. The User agrees not to attempt any charge-backs, reversals or otherwise cancel any deposit previously made in his/her Account. Whenever any such event should occur the User commits to refund KeenChess for the unpaid deposits and for possible expenses resulting from the recollection of the misplaced money.

8. KeenChess will hold the funds deposited in the Account as trustee for the Customer and not as his/her banker or debtor. Accordingly, there will be no obligation on the part of KeenChess to repay money to the User as his/her debtor.

9. KeenChess reserves the right to limit or to refuse games.

10. Funds deposited in the Account, as well as winnings or other amounts not yet credited, shall not attract any interest.

11. Minimum withdrawal amount is N2,000.

IV. LEGAL USE OF THE WEBSITE AND OF ITS COMPONENTS

1. Under no circumstances shall the Website be used for any purpose different from personal entertainment without our express consent. KeenChess is not liable for any attempts to use the services offered by means or ways not intended by us.

2. All Trademarks, Domains, Terms of Use, Logos, Images and any other material used by or in KeenChess’s products (Ex. graphics, pictures, text etc.), as well as any other content or underlying idea that can be found within our Website, are owned by KeenChess and protected by copyright in their entirety and may not be modified, reproduced and redistributed, in whole or in part, without KeenChess’s express previous written permission. All necessary legal actions will be undertaken in order to ensure compliance to this policy.

3. Any action aimed to interfere with the normal functioning of the website including, but not limited to, releasing or propagating viruses, worms or logic bombs or similar is strictly prohibited and will be pursued to the fullest extent permitted by law.

4. KeenChess reserves the right to restrict access to certain parts of the Website and to certain services offered, including, but not limited to Live Gaming, Live Chat and Internal Messaging system.

5. KeenChess may at any time and without previous notice, remove or amend any product offered via the Website, as well as alter available prices where such alterations do not affect games already in progress.

6. Under some circumstances KeenChess may provide its Users with software designed internally or by third parties in order to optimize the functioning of the Website or to benefit from additional services. In such circumstances the User may be asked to accept further Terms and Conditions related to the utilization of the new component. Any attempt to interfere with, modify or reverse engineer any software provided is strictly prohibited.

7. KeenChess is not liable for any possible IT failures caused by the electronic equipment used by the User while accessing the Website or for faults due to the internet service provider used by the User while accessing the Website.

8. KeenChess also assumes no liability for correctness, completeness or up-to-dateness of the information services provided neither for the accuracy of livescores, statistics and intermediate results available in our website.

9. Switching between browser tabs as a player in a game session will lead to disqualification.

V. LINKING TO OUR WEBSITE AND FROM OUR WEBSITE

1. The User may link to our home page, provided he does so in a website owned by him/her, and in a way that is fair and legal and does not damage our reputation or take advantage of it. Links may not be established in such a way as to suggest any form of association, approval, sponsorship or endorsement on our part without our express written consent.

2. Where our Website contains links to other websites and resources provided by our partners or other third parties, these links are provided for information and entertainment only and we do not make any representations regarding the accuracy and reliability of contents available on such third party websites. We have no control over the contents of those websites and therefore accept no responsibility for them or for any loss or damage that may arise from their utilization.

VI. BONUSES/ PROMOTIONS

1. The Bonus Conditions form part of the General Terms and Conditions.

2. We may in any moment offer you complimentary bonuses to be credited directly into your Account. Credited bonuses may only be used in relation to such services as may be specified when the bonus is offered to you. Acceptance of any Bonus results in implicit acceptance of additional terms and conditions we may make available to you in respect of each such bonuses, promotions and special offerings. KeenChess reserves the right to withdraw in any moment any credited bonuses when a material infringement of the Terms of Use has been ascertained.

3. KeenChess reserves the right to deny admission or to terminate admission to any of the bonuses, promotions and/or special offerings, as well as to modify, suspend or discontinue their validity at its sole discretion and without informing the User.

4. All bonuses and promotional offers are subject to the terms and conditions made available when communicating the bonus offer. If groups of Users acting in collusion or as a syndicate or individual Users who register several times, set up fictitious accounts or use front men attempting to rig bonus offers, KeenChess reserves the right to call in any bonus payments granted, cancel any winnings made with these bonus offers, refuse to pay out any amounts requested and close accounts. KeenChess reserves the right to terminate or change a bonus offer at any time. Furthermore, KeenChess takes no responsibility for the accuracy, completeness, or timeliness of the contents of the information services, including, but not limited to the result notifications delivered via email and SMS. Likewise, all data in the live scores, statistics and intermediate results of the live gaming product are subject to change. For further information about the rules concerning promotion/bonus offers, please refer to the respective rules.

VII. COMPLAINTS AND SUGGESTIONS

1. If you wish to make a complaint or a suggestion regarding the Company, the Website or the services offered, as a first step you should contact our Customer Services or send us an email through support@keenchess.com. As second step, the complaint shall be assigned to an advisor that will manage to provide you with the appropriate response. Save as provided further under clause ‘3, should the complaint not be resolved as expected by you, a response shall be provided to you through internal message or email by the Customer Service Advisor who will report the final decision to you.

2. All claims and suggestions should be forwarded to the Customer Service in written form via internal message, fax, mail, social media or e-mail. No complaints with regard to the acceptance, settlement or resettlement of a game will be heard by us if they are not raised through our Customer Services within 30 days from the event occurrence which the game related to occurred.

3. Offensive or rude language, as well as malicious or damaging comments, will not be tolerated while contacting our staff or while discussing our products and services in any media, social network or forum. Any infringement of this policy will result in a suspension of the Account or in every additional action as may be required in order to ensure compliance.

VIII. WAIVER

1. In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.

IX. SEVERABILITY

1. If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.

2. In such instances, the part declared invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, KeenChess's original intent.

X. RESPONSIBLE GAMING

1. We believe in Responsible Gaming and take our responsibility in this matter seriously. Gaming should be an exciting pastime, and we urge our Users to have fun, but not game beyond their means.

2. We undertake any effort in order to ensure your pleasant online gaming experience while playing on KeenChess, keeping full awareness of the financial harms associated with problem gaming. With regard to the purposes pointed out herewith, we do strongly suggest our Users to try keeping clearly separate gaming from his/her daily activities; try establishing affordable deposit limits; try considering the lasting time of each gaming session before its commencing; not to understand gaming as an alternative source of income or a way to recoup debit;

3. At any time the User may request to our Customer Service temporary or permanent self-exclusion from part or all of our services as well as the closure of his/her account. We will use all our reasonable endeavours to ensure compliance with self-exclusion; however you accept that we are not liable if you manage to by-pass our security measures in circumstances which are beyond our reasonable control.

4. The User may as well request to our Customer Service to activate deposit limits on his/her account, or to modify the existing ones. KeenChess provides its users with the facilities to set their own limit on deposits on a daily, weekly or a monthly basis. We will use all our reasonable endeavours to ensure the effective enforcement of the deposit limits; however you accept that we are not liable if you manage to by-pass our security measures in circumstances which are beyond our reasonable control. Revocation of previously self-imposed limit shall come into effect only after seven days after the Company has received the request of Revocation.

XI. APPLICABLE LAW AND PLACE OF JURISDICTION

1. Any game played by the User shall be governed by the applicable provisions and any Regulations and Rules made in terms thereof, as amended from time to time. It shall be the responsibility of the User to ensure that he/she is aware of these provisions.

2. The gaming contract, as well as any other legal relationship between the User and the Company, for every circumstance not regulated by the Terms of Use, is subject to Nigerian laws.

3. If the User plays a game from a location falling outside Nigeria, such game shall be subject to all appropriate exchange control regulations and the laws of the foreign jurisdiction from which such communication originates and it shall be the responsibility of the User to ensure full compliance with same. KeenChess makes no warranties and shall not be liable to the User if it is not able to remit any monies held by it to any account held by the User in a foreign jurisdiction.

XII. PALPABLE ERRORS

1. Some circumstances may arise where a game is confirmed, or a payment is performed, by us in error. The following is a non-exhaustive list of such circumstances:

• Whenever the prices/spreads/terms offered by KeenChess are significantly dissimilar from those available in the general market,
• Whenever the prices/spreads/terms offered at the time the game is played are clearly wrong given the probability of the forecast occurring,
• Whenever a game has been erroneously accepted on a market which should have been suspended or removed,
• Where a game containing incompatible events is accidentally accepted, because of human or technical error,
• Whenever a settlement error is made while computing or crediting the amount of winnings,
• Any other situation that may be referred to as an error.

In all these cases KeenChess reserves the right to cancel all the games accepted containing such an error, or to correct the mistake made re-settling all the games at the correct prices/spreads/terms that should have been available at the time that the game was played in the absence of the error.

2. The User has an obligation to inform KeenChess as soon as possible of any amount wrongly credited on his/her account. KeenChess may at any time set off any positive balance resulting from the erroneous operation, as well as cancel possible games or transactions made with the erroneously credited funds.

3. Neither we nor our partners or suppliers are liable for any loss resulting from any error made.

4. In the event of any dispute the User agrees that the records of our server shall act as the final authority in determining the outcome of any claim.

XIII. TERMINATION

KeenChess shall have the right prior to accepting any game, temporarily to suspend or permanently to terminate, the provision of gaming services to a User without providing any reason.

These General Terms and Conditions are effective from 26/06/2021